Privacy Policy

1. Who We Are

This Privacy Policy explains how Woodro Ltd collects, uses and protects your personal data when you use our website at woodro.co.uk or contact us about our services.

Woodro Ltd is the data controller for the purposes of UK data protection law.

• Company name: Woodro Ltd
• Company number: 16033493
• Registered address: 17 Park Lane, Sutton Bonington, Loughborough, Leicestershire, LE12 5NQ
• Email: info@woodro.co.uk
• Phone: 07928 995358

2. What Data We Collect

We may collect the following personal data when you interact with our website or contact us:

• Your name
• Your email address
• Your phone number
• Your postal address or property location
• Details of the work or project you are enquiring about
• Any other information you choose to provide to us

We also collect certain technical data automatically when you visit our website, including your IP address, browser type, device type, pages visited and time spent on the site. This is collected via cookies and analytics tools - see our Cookie Policy for more detail.

3. How We Collect Your Data

We collect personal data in the following ways:

• When you submit an enquiry via the contact form on our website
• When you call or email us directly
• When you interact with us via social media platforms
• When you engage with us through our CRM system
• When you use our live chat function on the website
• Automatically via cookies and analytics tools when you browse our website

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide you with a quote or information about our services
• To arrange and carry out building and construction work you have engaged us for
• To manage our relationship with you as a client
• To send you relevant communications about your project or our services where you have consented
• To improve our website and the way we deliver our services
• To comply with our legal and regulatory obligations

We will not use your data for automated decision-making or profiling.

5. Our Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract - to fulfil a contract with you or take steps at your request before entering into a contract
• Legitimate interests - to respond to enquiries, manage our business and improve our services
• Legal obligation - where we are required to process data to comply with the law
• Consent - where you have given us clear consent to contact you for marketing purposes

6. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

• Our CRM software provider for the purposes of managing client relationships and communications
• Our live chat software provider for the purposes of responding to your enquiries
• Google Analytics and similar analytics providers for the purposes of understanding website usage
• Social media platforms where you interact with us or where we run targeted advertising campaigns
• Professional advisors such as accountants or solicitors where necessary
• Law enforcement or regulatory authorities where required by law

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

7. How Long We Keep Your Data

We will keep your personal data for as long as is necessary for the purposes set out in this policy, or as required by law. In practice this means:

• Enquiry data where no project resulted - up to 12 months
• Client data relating to completed projects - up to 7 years for financial and legal purposes
• Marketing data where consent has been given - until you withdraw consent

8. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted in certain circumstances
• The right to restrict how we process your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights please contact us at info@woodro.co.uk. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. Our website uses HTTPS encryption. Access to personal data within our organisation is restricted to those who need it to perform their role.

10. Cookies

Our website uses cookies. Please see our separate Cookie Policy for full details of what cookies we use and how to manage them.

11. Third Party Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before submitting any personal data to them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a revised date. We encourage you to review this policy periodically.

13. How to Complain

If you have concerns about how we handle your personal data you can contact us at info@woodro.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.